About Us
[fruitful_tabs type=”accordion” width=”100%” fit=”false”] [fruitful_tab title=”About Us”] Cvtie is a small business shop located in Bangkok-Thailand. We are designers and we are shipping from China by the help of our production partner ( a print fullfilment company )
We are shipping to all over the world and most of our customers are from the United States and UK.
We started as two close friends who love to create new things and play with colours. We are both designers but after some of our custom products got well known on the internet we wanted to open our own websites instead of continue selling on marketplace websites. We quit our 9 to 5 jobs and now working solely for our customers in our design studio .
We love the work we do now and hope you do as well.
[/fruitful_tab] [fruitful_tab title=”Quality of the Products”]We use only the best products available, we use local brands that also makes production for big brands. Each product is made to order just for you, printed and produced by an expert production team. [/fruitful_tab] [fruitful_tab title=”Are these products stable to washing?”] Yes ! We use best print materials, stable to wash and we also would like to mention our dyes and print materials are all from a well known brand from Europe which respects health and enviromental laws. [/fruitful_tab] [fruitful_tab title=”Size Chart and How to choose correct size”] We follow Euro sizes. This is why we don’t have some half US sizes. We recommend going half size up for these sizes. If you are not sure of your size, please check our size conversation chart . You can also message us if you are not sure of the chart.You can find out how to measure your size here
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[fruitful_tab title=”Payment Methods”] Credit Cards and Paypal payments are both accepted.
If you don’t have Paypal account, it is so easy to shop with Paypal, you can also purchase with your credit card via paypal, for help please click our Paypal Help Page [/fruitful_tab] [fruitful_tab title=”Process time, Delivery & Free Shipping”]
Process Time: 2-7 days, after order.
Tracking number information will be given in 7 days.
*US / Canada Shipping Time: 2-8 days ( Most orders are delivered in 10-14 days after the order date )
*Other Countries Shipping Time: 4-16 days ( Most orders are delivered in 10-25 days after the order date )
<span style=”color: #ff0000″>*Christmas orders should be placed before December 10th, otherwise the delivery may left to new year.</span>
Important notice for PO Box, APO and US army addresses; Please do not enter a PO box or an army address, international courriers are not accepting packages for army address. If your address is US army addesss we will post this order with registered air mail (national post) and this may take up to one month.
*Standard Shipping – We removed this postage method as we were having customer complaints. Many packages got lost or came back from the United States. We only use express services that is available depending on the country
[/fruitful_tab] [fruitful_tab title=”Refund Policy”] Please always refer the shop policies tab in product pages. And, in general our policy is as below;-Wrong Shipping Adress:
We will not acceot refund requests for wrong shipping address in the orders details, Please double check your shipping address while placing the orders.
-Other refund /exchange requests:
Due to the made-to-order nature of my products We cannot offer exchanges or returns except in certain cases.
* Where the product has been delivered damaged.
* Where the wrong product has been delivered
* Where there is an issue with the manufacture of the product.
* Where there is a significant disparity between the listing image / description and the delivered product.
Please contact us if you have any other questions or concerns.
[/fruitful_tab] [fruitful_tab title=”Company info – Terms of Service – Privacy Policy”]Cvtie.com
Company Name: CVTIE
Company Adress:
Onnut
Krongthong mentions 907, 909
Sukhumvit 77 Suanluang District
BANGKOK 10250
Thailand
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